Decision Support Systems for Benefits: Framework and Evaluation

October 21, 2014

With the proliferation of private benefits exchanges in the marketplace comes a greater need to understand how each platform can provide value to employees. Benefits marketplaces offer expanded choice, often containing dozens of health and other benefits plans. But critical to increasing choice in benefits is providing a way for people to navigate their choices – and the key differentiator is decision support. This white paper lifts the hood on decision support systems in a benefits marketplace to examine the different types of decision support, best practices from other industries, how to evaluate the success of a decision support system, and what employers should look for in a decision support system.

Click here to download the white paper.