Infographic: What Employees Know About Private Exchanges (That Their Employers Don’t)
When it comes to employee benefits, employers may be underestimating their employees.
Our 2015 survey of employers and employees using Liazon Exchanges for their benefits enrollment yielded some interesting distinctions between what employers think about their employees’ experience and what their employees actually told us.
While employer perceptions of how their employees view their exchange experience is favorable, it turns out employees are way more excited about being in the driver’s seat – and the variety, support and overall experience provided – than their employers believe.
While 77 percent of employers believe their employees are satisfied with their exchange experience, a full 96 percent of employees reported overall satisfaction. We dug a little deeper to determine what specific factors delighted employees and the results are captured in this infographic, as well as in this article for the Institute for Healthcare Consumerism (IHC) by Liazon Chief Strategy Officer Alan Cohen.
Click image to enlarge.
Read the full article, “What Employees Know About Private Exchanges (That Their Employers Don’t)” at the IHC website.