Support

Once you decide to work with Liazon, we partner with you every step of the way.

Making the change

Adopting the Bright Choices® Exchange for your business is a smart decision towards controlling benefits costs while expanding employee choice and coverage. And you won’t do it alone. You will still have all the personal support you rely on from your broker. And we work with you both to make the transition to Bright Choices as easy and enjoyable as possible. 

Thousands of businesses just like yours have discovered a way to control costs while expanding employee choice and coverage. Liazon gives you the tools and attention to make it happen smoothly.

Benefits administration

Bright Choices acts as a year round benefits administration tool for employers. The Bright Choices employer administrative portal allows you to:

  • Access an array of reports at your fingertips.
  • Monitor the progress of open enrollment at your convenience.
  • Enter in adds and terminations on your timing.
  • Process life event requests in a timely manner.

Secure information

Liazon holds itself to the highest in data security standards.  All access to our portal is secured via SSL with 128-bit encryption and we have technology deployed to ensure OWASP compliance.  All data at rest is fully encrypted.  Even our email is delivered securely. We are always in complete compliance with all HIPAA and PII (Personally Identifiable Information) data security requirements.

12 secondsThe average wait time for the Employee Service Center

99%The first call resolution rate during Open Enrollment season (October – December)

1 dayAverage case resolution

It’s easy.

Bright Choices handles many complex transactions and communicates electronically with your broker and insurance companies, saving you time, paper, and hassle.